Sample interview questions: How do you handle situations where a residential client is dissatisfied with your work or requests changes?
Sample answer:
Addressing Client Dissatisfaction and Change Requests
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Listen attentively: Allow the client to express their concerns without interruption. Acknowledge their perspective and empathize with their dissatisfaction.
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Inspect the situation: Thoroughly assess the issue raised by the client. Determine the cause of the dissatisfaction or the desired changes.
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Communicate effectively: Explain your perspective on the matter, outlining the reasons for the original work or design. Use clear and respectful language, avoiding technical jargon.
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Explore options: Discuss potential solutions with the client, weighing the pros and cons of each. Be receptive to their suggestions and work collaboratively to find a mutually acceptable outcome.
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Offer alternatives: If the original work cannot be modified to the client’s satisfaction, propose alternative solutions or upgrades that align with their needs.
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Provide written documentation: Clearly outline the agreed-upon changes, including the scope of work, materials to be used, and any additional costs involved.
Source: https://hireabo.com/job/12_0_5/Residential%20Plumber