How do you handle customer complaints or disputes?

    Unlocking the Secrets of Skilled Professions

    Sample interview questions: How do you handle customer complaints or disputes?

    Sample answer:

    Handling Customer Complaints or Disputes

    • Empathize and Listen: Acknowledge the customer’s concerns and actively listen to their perspective without interrupting.
    • Identify the Issue: Determine the root cause of the complaint or dispute by asking clarifying questions.
    • Offer Solutions: Present multiple options to resolve the issue, taking into account the customer’s needs and the technical feasibility.
    • Explain Reasonings: Clearly explain the reasoning behind any proposed solutions, including potential costs, timelines, and the impact on the plumbing system.
    • Collaborate and Negotiate: Work with the customer to find a mutually acceptable solution that addresses their concerns while preserving the integrity of the plumbing system.
    • Document the Resolution: Keep a detailed record of the complaint, the proposed solutions, and the agreed-upon resolution.
    • Follow Up: Read full answer


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