Sample interview questions: How do you handle customer complaints or disputes?
Sample answer:
Handling Customer Complaints or Disputes
- Empathize and Listen: Acknowledge the customer’s concerns and actively listen to their perspective without interrupting.
- Identify the Issue: Determine the root cause of the complaint or dispute by asking clarifying questions.
- Offer Solutions: Present multiple options to resolve the issue, taking into account the customer’s needs and the technical feasibility.
- Explain Reasonings: Clearly explain the reasoning behind any proposed solutions, including potential costs, timelines, and the impact on the plumbing system.
- Collaborate and Negotiate: Work with the customer to find a mutually acceptable solution that addresses their concerns while preserving the integrity of the plumbing system.
- Document the Resolution: Keep a detailed record of the complaint, the proposed solutions, and the agreed-upon resolution.
- Follow Up: Read full answer
Source: https://hireabo.com/job/12_0_3/Service%20Plumber