Sample interview questions: Have you ever encountered a situation where you had to deal with a difficult or demanding residential client? How did you handle it?
Sample answer:
Yes, I have encountered a situation where I had to deal with a difficult or demanding residential client. The client was adamant that their water heater was not working properly, despite my thorough inspection and testing which showed no issues.
To handle this situation, I remained calm and professional. I actively listened to the client’s concerns and acknowledged their perspective. I then patiently explained my findings and the results of my testing, using clear and non-technical language.
Additionally, I offered to provide the client with a second opinion from a licensed electrician or HVAC technician. This demonstrated my willingness to go the extra mile to ensure the client’s satis… Read full answer
Source: https://hireabo.com/job/12_0_5/Residential%20Plumber