Sample interview questions: Can you provide an example of a time when you had to handle an upset or dissatisfied customer?
Sample answer:
- Stay Calm and Listen:
- Don’t get defensive or argumentative.
- Acknowledge the customer’s frustration and let them express their concerns.
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Listen actively to understand their perspective and identify the root of the problem.
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Apologize and Take Ownership:
- Even if the issue wasn’t directly your fault, apologize for the inconvenience and frustration it caused the customer.
- Demonstrate empathy and show that you genuinely care about their satisfaction.
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Take ownership of the situation and assure them that you’re committed to resolving it promptly.
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Offer Immediate Assistance:
- If possible, assess the situation and provide an immediate solution or temporary fix to alleviate the customer’s discomfort.
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If the issue requires more extensive work, provide a clear explanation of the necessary steps and a timeline for completing the repairs or replacements.
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Be Transparent and Communicate Clearly:
- Keep the customer inform… Read full answer
Source: https://hireabo.com/job/12_0_10/Drain%20Technician