Can you provide an example of a time when you had to deal with a difficult client or customer during a plumbing project?

Sample interview questions: Can you provide an example of a time when you had to deal with a difficult client or customer during a plumbing project?

Sample answer:

Example of Dealing with a Difficult Client:

I was overseeing a plumbing renovation project in a historic building when a client became increasingly demanding and confrontational. She had specific design preferences that diverged from our plans and insisted on daily site visits, often interrupting our work.

My Approach:

• Active Listening and Empathy: I acknowledged her concerns and listened attentively, trying to understand her underlying needs.
• Clear Communication: I explained our design rationale and limitations, providing evidence to support our decisions.
• Compromise and Flexibility: Where possible, I negotiated compromises to accommodate her preferences while maintaining the integrity of the project.
• Professional Detachment: I maintained a calm… Read full answer

  Source: https://hireabo.com/job/12_0_16/Plumbing%20Supervisor