Sample interview questions: How do you handle situations where a residential client requests additional plumbing work beyond the initial scope?
Sample answer:
- Listen Actively and Understand the Client’s Request:
- Ask detailed questions to fully understand the client’s needs, concerns, and expectations for the additional plumbing work.
-
Be patient and respectful, even if the request seems unreasonable or challenging.
-
Assess the Feasibility and Complexity of the Request:
- Evaluate the technical feasibility of the requested work, considering factors like available space, existing plumbing infrastructure, and local codes and regulations.
-
Determine the complexity of the additional work and how it might impact the timeline, budget, and overall project objectives.
-
Communicate Clearly and Set Realistic Expectations:
- Provide transparent and straightforward information about the feasibility, potential challenges, and implications of the additional work.
-
Set realistic expectations about the revised timeline, budget adjustments, and any potential disruptions or inconvenience to the client.
-
Discuss Pricing and Payment Options:
- Present a detailed breakdown of the additional costs associated with the requested work, including materials, labor, and any required permits or inspections.
-
Discuss flexible payment options and work with the client to find a payment plan that suits their financial situation.
-
Obtain Formal Authorization and Documentation:
- Have the client sign a written change order or amendment to t… Read full answer
Source: https://hireabo.com/job/12_0_5/Residential%20Plumber