Sample interview questions: How do you ensure customer satisfaction in your work?
Sample answer:
- Communication:
- Proactively reach out to customers before appointments and promptly respond to inquiries.
- Listen actively to understand customer needs and address concerns.
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Explain the steps of the job, potential issues, and solutions, ensuring customers are well-informed.
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Quality Workmanship:
- Deliver exceptional service by performing plumbing repairs and installations with precision and expertise.
- Adhere to codes and standards to ensure safety and code compliance.
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Prioritize cleanliness, leaving the work area tidy and organized.
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Transparency and Honesty:
- Provide honest assessments of the situation and clear explanations of required repairs or replacements.
- Offer cost-effective solutions and transparent pricing options.
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Avoid unnecessary recommendations, focusing on solving the customer’s immediate plumbing issues.
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Source: https://hireabo.com/job/12_0_3/Service%20Plumber