Sample interview questions: Have you ever had to deal with customer complaints or dissatisfaction? How did you handle those situations?
Sample answer:
Yes, as a Plumbing Foreman, I have encountered customer complaints and dissatisfaction in the past. It is not uncommon for customers to have concerns or issues arise during a plumbing project. In such situations, I believe in addressing the problem promptly and professionally to ensure customer satisfaction.
Firstly, when faced with a customer complaint, I always make it a priority to actively listen and understand their concerns. This demonstrates empathy and lets the customer know that their opinion is valued. I allow them to fully express their dissatisfaction, ensuring that I do not interrupt or dismiss their grievances. By actively listening, I am able to gather all the necessary information to address the issue effectively.
Once I have a clear understanding of the customer’s complaint, I take immediate action to resolve the problem. This involves assessing the situation, identifying any mistakes or errors that might have occurred, and developing a plan to rectify the issue. I involve the customer in the decision-making process, discussing the available options and seeking their input on how they would like the problem to be resolved.
Communication plays a crucial role in handling customer complaints. I keep the customer informed throughout the entire process, providing regular updates on the progress made in resolving their concerns. By maintaining open lines of … Read full answer
Source: https://hireabo.com/job/12_0_15/Plumbing%20Foreman