Sample interview questions: How do you handle customer interactions and communication on projects?
Sample answer:
- Establish clear communication channels: Set up specific times and methods for communication (e.g., daily phone calls, weekly site meetings).
- Be responsive and attentive: Answer calls and emails promptly, address customer concerns, and provide regular updates.
- Maintain a professional demeanor: Be polite, respectful, and courteous, even in challenging situations.
- Use active listening skills: Pay attention to customer concerns, ask clarifying questions, and summarize to ensure understanding.
- Document conversations and agreements: Keep detailed notes of all customer interactions, including any decisions or commitments made.
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