Sample interview questions: How do you handle situations where a client is resistant to the cost of backflow prevention devices or services?
Sample answer:
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Emphasize the consequences: Explain the potential risks and liabilities associated with non-compliance. Discuss the costly damages that can occur due to backflow, such as property damage, health hazards, and legal penalties.
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Provide cost-saving alternatives: If possible, explore more affordable options that still meet code requirements. Suggest using reduced-pressure zone (RPZ) devices or atmospheric vacuum breakers (AVBs) instead of more expensive double check valve assemblies (DCVAs).
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Highlight potential incentives: Inform the client about any government rebates or incentives available for installing backflow prevention devices. Emphasize that these programs can significantly reduce the overall cost.
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Offer flexible payment options: Allow the client to spread out the cost of the devices and services over time with flexible payment plans. This can make the investment more manageable from a financial standpoint.
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Provide a written cost breakdown: Clearly outline the costs associated with the devices, installation, inspection, and maintenance. This… Read full answer
Source: https://hireabo.com/job/12_0_11/Backflow%20Prevention%20Technician